Proptech giant Reapit is urging letting agents to act early on arrears to protect their income and landlords, while attracting new ones.
Data from Reapit’s automated rental payment platform, PayProp, shows that the top 10% of agencies with the lowest arrears using the platform in September 2025 had fewer than 1.4 tenants in arrears per agency, with tenants owing on average £513.
This figure represents less than 39% of average monthly UK rents according to the latest data from the Office for National Statistics.
That same group of agents grew their lettings management commission income by over 13% in 12 months, showing a clear correlation between good arrears management and rental commission income growth.
With the Renters Rights Bill returning to the Lords today for final consideration, letting agents are being urged to focus on arrears management.
The legislation will extend the eviction threshold in England for tenant arrears to three months before an eviction notice can be issued. Current court delays mean landlords already wait on average 27.9 weeks to repossess a property from the point an eviction notice is served. With accelerated possession being removed by the Renters Rights Bill, these delays are likely to increase, warns Reapit.
“Agents who don’t act immediately on arrears could find themselves stuck, struggling to collect late rent, incapable of evicting, and unable to give landlords the assurance that they’ll be able to take legal possession of their properties within a reasonable time of tenants defaulting. That’s why automation and early intervention are essential strategies with managing arrears for any agency that wants to protect their income and grow their landlord portfolio” says Neil Cobbold, commercial director at Reapit.
He continues: “They’re not just protecting their commission; they’re building a reputation for financial control and professionalism that attracts landlords who are increasingly nervous about arrears and eviction delays. We see that play out in their growth stats, with the agents that manage arrears the best growing their rental commission income over the last 12 months. And those are the agents landlords are looking to protect their rental income.”
Source: Estate Agent Today
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